Order Accuracy · 下单准确性

Fill it in right, and your freight moves smoothly

Fill out your LTL order correctly and the system clears it on the first pass — carriers accept it without friction. Get it wrong, and it gets held, kicked back, or even cancelled.

Why accuracy matters

Carriers check commodity, NMFC and dimensions/weight against every order. Get it wrong and the best case is a request for more info and a delayed pickup — the worst case is the order gets rejected, cancelled, or rebilled after the fact. The system catches these issues before tender (dispatch), so you can fix them on the spot.

Real case: One order listed the commodity as just "MISCELLANEOUS" with an NMFC code that didn't match. The carrier couldn't get a straight answer and cancelled the already-dispatched truck the same day.

Two kinds of flags

At submission, approval and dispatch, the system shows a checklist — just read the color:

🔴 Must fix

Blocks submission/dispatch until fixed. These are objective, fixable issues that will cause problems with the carrier if left as-is. Fix it and you're cleared.

🟡 Advisory

Doesn't block anything — you can proceed as normal. These are suggested improvements (e.g. no NMFC entered — the system classifies by density instead).

Field-by-field guide

1

Commodity

🔴 Must fix
✅ Do thisKraft paper bags (specific, in English)
❌ Not thisgoods / general / unclear item

Three rules: ① Be specific about the actual item (not goods/general/miscellaneous). ② Must be in English (the BOL and carrier systems only read English). ③ Entered the commodity in Chinese? Click 🤖 AI to translate it to English in one click — it only translates your product name, English entries are left untouched.

2

NMFC & Freight Class

🟡 Advisory🔴 Fix if wrong
✅ Do thisClick 🤖 AI for a suggestion and accept the NMFC/Class it gives you; if unsure, leave it blank and let density classify it
❌ Not thisGuessing at a sub-code (e.g. entering -05 when the carrier's catalog only has -01/-02)

Key point: NMFC sub-codes are set by the carrier's own catalog — don't force a sub-code that doesn't exist, the system will block it. It's normal not to know it — just leave it blank; we classify by density and the carrier confirms the final class.

3

Dimensions & Weight

🔴 Must fix
✅ Do thisLength/width/height + weight, entered accurately to the actual measurements
❌ Not thisLeaving it blank, or entering a rough guess

Why it matters: Density (dimensions + weight) directly determines the rate. Inaccurate figures mean a rebill later — enter the real numbers.

4

Contact

🔴 Must fix
✅ Do thisEddie (name only)
❌ Not thisKS2606154586+YST Billy (reference number stuffed in)

The contact field is for a name only. Put reference/order numbers in the Reference field — stuffing them into the contact field triggers a "character limit exceeded" error from the carrier.

5

Address

🔴 Must fix
✅ Do this14505 Proctor Ave, Industry, CA
❌ Not thisAddress or company name written in Chinese

Address, company name and contact must all be in English. Carrier systems and the BOL only read English.

6

Insurance (optional)

🔴 Value required if opted in
✅ Do thisOpted in → enter the cargo value
❌ Not thisOpted in but left the cargo value blank

Insurance requires a declared value. If you opt in, enter the real cargo value — otherwise the policy can't be issued.

Let the AI help you get it right

  • After entering the commodity, click the 🤖 AI button — it suggests from our own classification library, only picking from codes that actually exist, never making one up.
  • Click AI on a Chinese commodity name and it returns the matching English product name, one click to accept — it translates your own wording, it doesn't swap in generic catalog terms.
  • Accepting a suggestion only fills in NMFC/Class — it never changes your commodity description.
  • Not sure about the classification? Leave NMFC blank and submit — the system falls back to density, and the carrier confirms the final class.

Three checkpoints, one standard

Customer, agent and ops all see the same review checklist — the earlier it's right, the fewer round-trips.

① Customer submits
Self-check before submitting — 🔴 items must be fixed
→
② Agent approves
Reviews downline orders — 🔴 items get fixed or sent back
→
③ Ops tenders
The last gate before tender

Top 5 mistakes

  • Commodity listed as goods / general / miscellaneous — carriers can't classify it, must fix.
  • Commodity or address written in Chinese — the BOL needs English, must fix (click AI to translate).
  • Guessing an NMFC sub-code — don't force a sub-code that doesn't exist in the catalog, just leave it blank.
  • Missing or inaccurate dimensions/weight — leads to a rebill later; see Understanding Rebills for the full breakdown.
  • Stuffing a reference number into the contact field — name only; reference numbers go in Reference.